FAQ

What do you mean by eco-friendly products?
Our mission is to use natural, organic, and recycled materials as often as possible so that we can collectively reduce our carbon footprint.
 
How do you give back?

We work with suppliers that provide disenfranchised individuals employment opportunities. We have annually donate a portion of our profits to Animals Aid Unlimited. 

It is very important for us to build a brand that is rooted in positive global impact. 

Do you offer wholesale or customs designs?

Absolutely! We just need enough lead time and we can do both. Email us at info@soothi.com if you want to talk more. Also navigate to our wholesale and custom order page for more information. 

Are your products hypoallergenic?

All of the findings used in our jewelry are silver or gold plated brass. Our earring hooks come on silver plated brass findings. 

What do you mean by recycled leather?
Some of our journals are made using leftover leather or leather that was discarded by high end brands. Usually this leather ends up in a landfill, but we try to work with manufacturers that can salvage the material so that we can repurpose it and give it a new life. 
Why do some of the journals have blemishes? 

Since we use repurposed leather, it often has natural faults and lines that are preserved when it goes into the production process.  

Help, my order never arrived?

Not to worry, send us an email with your order details and we will contact the shipping provider and get to the bottom of the issue.  Please note, it takes between 24-48 hours for tracking information to be updated. 

What shipping method do you use and how much will it cost?

Shipping is FREE when you spend $50 on domestic orders and $100 on international orders. We use USPS and offer multiple shipping options and rates during checkout. We use Fedex or USPS (depending on shipping destination) for international orders. Please allow 2-3 business day for order processing. 

What delivery options are available for non-contiguous US states and territories?

We ship via FedEx or USPS for Alaska, Hawaii, Puerto Rico and the US Virgin Islands.

Do you ship internationally? How much will it cost?

Yup! Shipping is FREE when you spend $100 on international orders otherwise we offer $22 flat International shipping rate. Once shipped from our fulfillment center, international packages usually take 10-15 business days for delivery. Just FYI, you could possibly face import taxes or other customs fees for your package which are not included in your order.

What payment methods do you accept?

We accept all major credit cards and paypal. 

    What's your returns and exchanges policy?

    Navigate over to our Returns page for more details. Below is our simple Returns and Exchanges Policy.

    • Returns are processed within 5-7 business days of package receipt
    • Refunds can only be issued to your original payment method
    • Shipping is non-refundable, except in cases where we have made a shipping error
    • Your returned item must be in the original condition
    • The following items are non-refundable:
      • Returns received in damaged condition
      • Final sale items

    Other Questions? Email us at info@soothi.com