FREE SHIPPING ON ORDERS OVER $50 | $150 FOR INTERNATIONAL ORDERS.

SHIPPING & DELIVERY 

EMAIL US: INFO@SOOTHI.COM

DOMESTIC (US) SHIPPING 

  • We also offer the following shipping options listed below. Please note the cost of shipping depends on the delivery destination and the weight of the order. Upon checkout you will be directed to all of the different shipping options available. 
    • USPS Media Mail: 5 - 7 day delivery window 
    • USPS Priority: 2 - 3 day delivery window 
    • FedEx Ground: 4 - 5 day delivery window 
    • FedEx Express: 1 - 3 day delivery window 
  • We offer free shipping when you spend $50, on all domestic orders. For free shipping, we use USPS media mail option that takes between 4 to 7 days. 
  • Please allow 1-3 business day for order processing. After shipment, delivery timeframes vary by destination and depend largely on the shipping method you select at checkout. 
  • Please note, it takes between 24-48 hours for tracking information to be updated. 
  • We ship via USPS to Alaska, Hawaii, Puerto Rico and the US Virgin Islands. Please allow extra delivery time for these destinations. 

INTERNATIONAL SHIPPING 

Soothi customers live all across the globe, so we can ship to anywhere with a mailbox. We usually process and dispatch orders within 1 - 2 working days. Delivery times vary based on selected service and destination. 

  • We also offer the following shipping options listed below. Please note the cost of shipping depends on the delivery destination and the weight of the order. Upon checkout you will be directed to all of the different shipping options available. 
    • USPS International Mail: 5 - 28 day delivery window 
    • DHL: 2 - 15 day delivery window (Highly recommended for Middle East, Asia, Easter Europe, Central & South America) 
  • We offer free shipping when you spend $150, on all international orders. For free shipping, we use USPS international mail option that takes between 5 to 28 days. 
  • Extra duties and taxes may apply to the following regions: Asia, South America, Africa, New Zealand and some European countries that are not members of the EU.
  • Please allow 1-3 business day for order processing. After shipment, delivery timeframes vary by destination and depend largely on the shipping method you select at checkout. 
  • Please note, it takes between 24-48 hours for tracking information to be updated. 
  • We have also partnered with MyUS.com. A trusted international package consolidation service. MYUS.com allows customers outside of USA to take advantage of domestic shipping rates. Click here to learn more. 

LOST OR STOLEN PACKAGE

If you receive this notice but the package is not in your mail box, in your apartment office, or on the doorstep, here are some things to know. 

DOMESTIC:

What to do is your order was shipped via USPS:

  • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  • Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
  • If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. Soothi cannot reimburse orders that were mis-delivered by the post office or lost or stolen from a property, thank you for understanding! (Read our Terms and Conditions)

What to do if your order was shipped via FedEx:

  • Allow an extra business day for your parcel to arrive. 
  • Contact FedEx because they are liable for mis-delivered mail. You can get more information here: https://www.fedex.com/en-us/customer-support/claims.html

INTERNATIONAL:

Often times, an international parcel is marked as "delivered" when it arrives to a processing facility, or as soon as the order has been processed over to the new tracking system. 

It's very common for there to be a lag in time from when the parcel is marked as "delivered" to when you are notified to pick up the parcel (this may vary with different couriers who have different COD options).  

Things to do:

  • Check your mail box daily for a notice from your local post to go pick up your parcel
  • Contact your local customs office and inquire about your delivery
  • Please note: do not contact USPS since they are not able to inquire of parcels one they reach a different country

If your parcel was delivered by any other carrier: 

  • Allow an extra business day for your item to be delivered
  • Contact their international hotline 

 If you have further concerns, we recommend reaching out to your local customs office, as they usually have more immediate answers regarding shipping than we do.

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