EMAIL US: INFO@SOOTHI.COM
Soothi customers live all across the globe, so we can ship to anywhere with a mailbox. We usually process and dispatch orders within 1 - 2 working days. Delivery times vary based on selected service and destination.
If you receive this notice but the package is not in your mail box, in your apartment office, or on the doorstep, here are some things to know.
What to do is your order was shipped via USPS:
What to do if your order was shipped via FedEx:
Often times, an international parcel is marked as "delivered" when it arrives to a processing facility, or as soon as the order has been processed over to the new tracking system.
It's very common for there to be a lag in time from when the parcel is marked as "delivered" to when you are notified to pick up the parcel (this may vary with different couriers who have different COD options).
Things to do:
If your parcel was delivered by any other carrier:
If you have further concerns, we recommend reaching out to your local customs office, as they usually have more immediate answers regarding shipping than we do.